Privacy Policy

Your privacy is important to us. Learn how Sohqee protects and manages your personal information.

Last Updated: December 15, 2024

At Sohqee, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud and hosting services.

Information We Collect

Personal Information

  • Name and contact information (email address, phone number)
  • Account credentials and authentication information
  • Billing and payment information
  • Company information and business details

Technical Information

  • IP addresses and device identifiers
  • Browser type and version
  • Operating system information
  • Usage patterns and service performance data

How We Use Your Information

Service Provision

To provide, maintain, and improve our cloud and hosting services, including technical support and customer assistance.

Account Management

To create and manage your account, process payments, and communicate important service updates.

Security & Compliance

To protect our services from fraud, abuse, and security threats, and to comply with legal obligations.

Service Improvement

To analyze usage patterns and improve our services, develop new features, and enhance user experience.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • With trusted service providers who assist in delivering our services
  • In case of business transfers or mergers
  • To protect the rights and safety of Sohqee and our users

Data Security

We implement industry-standard security measures to protect your personal information:

Encryption

Data encrypted in transit and at rest using advanced encryption protocols

Access Control

Strict access controls and authentication mechanisms for all systems

Monitoring

Continuous monitoring and regular security audits of our infrastructure

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request restriction of processing
  • Objection: Object to certain types of processing

Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records for legitimate purposes

International Data Transfers

As Sohqee operates from Singapore and provides global cloud services, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Essential Cookies

Required for basic website functionality and security

Analytics Cookies

Help us understand how visitors interact with our services

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: privacy@sohqee.com

Address: 1 Marina Bay, Singapore 018989

Phone: +65 6123 4567

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM SGT

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.